Returns & Exchanges
You may return or exchange your foam and furniture items within 30 days of delivery.
To initiate a return, the request must be made within 30 days from the date you or a designated third party took physical possession of your crafted furniture or custom foam products.
To exercise your return rights, you must inform our design support team with a clear statement of your decision.
Email us at support@brand.com
We will process your reimbursement within 14 days of receiving the returned items in our warehouse. The refund will be issued to your original payment method, and you will not incur any hidden fees for this process.
Return Conditions:
For your furniture or foam to be eligible for a return, please ensure:
Purchased within the last 30 days
Items are in original packaging
The following items cannot be returned:
Custom-cut foam or furniture built to your exact specifications and dimensions.
Products that, by their intrinsic nature, cannot be safely returned after extended home use.
Mattresses or cushions unsealed after delivery, for health and hygiene protection reasons.
Items which, after delivery, have been permanently altered, modified, or upholstered by you.
We reserve the right to refuse returns of any pieces that fail to meet these essential conditions, ensuring overall quality.
Shipping Items
You are responsible for the cost and risk of shipping the items back to our workshop. Please send returns to this address:
123 Minimalist Avenue
We are not responsible for pieces damaged or lost during return transit. We strongly advise using an insured and trackable freight service. We cannot issue a refund without physical receipt of the products at our designated quality facility.
Gifts:
If the piece was marked as a gift when purchased and shipped directly to your home, you will receive a store credit for the value of the return. Once we inspect the returned item, a gift certificate will be emailed to you.
If the piece was not marked as a gift, or the giver had the order shipped to themselves to deliver later, we will send the full refund directly back to the original buyer.
Contact Us
For questions on returns, email hello@brand.com